Cybercriminals may exploit AI chatbots like ChatGPT to facilitate malicious activities, such as composing phishing emails or creating malware. These tools can help streamline the process of generating convincing content, which is crucial for phishing attacks that rely on persuading victims to take harmful actions. For instance, attackers could use AI to craft emails in various languages, overcoming language barriers that typically hinder their efforts.

OpenAI's terms of service explicitly prohibit the generation of malware, including phishing emails and other harmful software. Users are required to register with an email address and verify their identity with a phone number. While ChatGPT will refuse to create phishing emails directly, it can still generate templates for other types of messages, which could be exploited by cyber attackers.

AI chatbots can enhance cybersecurity by assisting in the understanding of code and helping to create more secure software. They can also expedite the generation of security incident reports, allowing security teams to focus on testing and responding to threats more efficiently. By automating certain tasks, AI tools can help analysts make better decisions and improve overall security operations.